At NikkiBooks, we value the trust of both our customers and vendors. While we encourage all issues to be resolved amicably between buyers and sellers, we understand that disputes may sometimes arise. This policy outlines how such situations are handled on our platform.
When to Open a Dispute
You may open a dispute if:
- You received the wrong item
- Your item arrived damaged or defective
- The vendor failed to respond to your messages or fulfill your order
- You did not receive your order within the promised shipping timeframe
Steps for Resolving a Dispute
- Contact the Vendor: Always try to contact the vendor first via the order page to resolve the issue.
- Wait for Response: Please allow the vendor up to 2 business days to respond.
- Contact NikkiBooks Support: If no resolution is reached, email us at support@nikkibooks.com or call +2347039424262.
How NikkiBooks Will Help
Our support team will review the dispute by collecting information from both parties. We will make a fair and unbiased decision based on the evidence provided. Possible outcomes include:
- Full or partial refund to the buyer
- Replacement of the item
- No refund if the vendor proves the order was correctly fulfilled
Important Notes
- NikkiBooks is not liable for disputes caused by external couriers or payments made outside the platform.
- All disputes must be raised within 14 days of the order delivery date.
We are committed to providing a fair, safe, and reliable marketplace for everyone.